Dr Paige Carlyle

Current Employment

Current Company

MML Group Ltd

Current Position

Director

Time in this Position

25 years

Professional Profile

Key Achievements

An experienced company director, Paige is an expert in Performance Measurement, with proven experience in helping companies (of all sizes small to large) develop and execute business plans, hone their competitive edge, reinvent their businesses (if necessary), & drive sustainable growth…

Creating his first business in his 20’s, Paige (alongside his wife, Janet) successfully:
➢ Established NZ’s leading call centre consulting company, growing to more than 300 employees across Australasia with offices in Wellington, Sydney and Melbourne
➢ Sold their interests in this company to an American based investor in 1998

Global Business Establishment:
➢ Explored new markets & helped expand Telstra into 5 countries: a $250 million project involving business planning & approval, identifying technology & in-country partners, implementation, & ensuring project completion according to strategic objectives

Business Capability Development:
➢ Improved the marketing capability of Bell Canada: $4m project, reviewed staff, designed & successfully implemented competency-based marketing training & development programmes
➢ Designed & implemented similar programmes at Hewlett Packard, Chevron-Texaco, IBM, James Hardie, Pharmacia, National Australia Bank, ANZ, Ericsson North America, NZ Post, IBM, Telstra, amongst others
➢ Reviewed & improved Telecom Korea’s performance measurement process

Business & Consulting Background:
➢ Telecommunications (introduced the toll-free 0800 & user-pays 0900 numbers to NZ), as well as completing projects with Telstra, Bell Canada, Telecom Korea and Rogers Cable
➢ Government, manufacturing, service, utility, banking, health, primary industry, building, pharmaceutical, web-marketing, B2B, B2C & IT

Extensive International Experience:
➢ Asia,
(Japan, Korea, Thailand, Vietnam, Hong Kong, Philippines, Malaysia, Singapore,
India)
➢ USA, Canada
➢ South Africa, Nigeria
➢ UK/Europe
➢ Middle East

Education:

The leading scholar in the Masters of Business (International Marketing) degree at the University of Technology, Sydney & awarded a Doctoral Scholarship at Massey University. Paige’s Doctorate of Business & Administration (Business Performance Measurement) combines the best of both the practitioner & academic worlds. The knowledge gained from completing this doctorate is designed to assist Boards improve their relevance and communication with the Senior Leadership Team of the organisation they are involved in.

Current Directorships and Advisory Board Positions

Company

MML Group Ltd

Position

Director

Time in this Position

25 years

Company 2

Web Genius Central Ltd

Position 2

Director (Past Chairman)

Time in this Position 2

6 years

Company 3

Reinventures Ltd

Position 3

Director

Time in this Position 3

4

Contact information

Physical address

021868883

LinkedIn

https://www.linkedin.com/in/paigecarlyle/

Information

Name

Dr Paige Carlyle

Email address

p.carlyle@mmlgroup.com

Postal address

96 Aro Street, Aro Valley, Wellington

Location

Auckland, Bay of Plenty, Canterbury, Gisborne, Hawke's Bay, Manawatu – Whanganui, Marlborough, Nelson, Northland, Otago, Southland, Taranaki, Tasman, Waikato, Wellington, West Coast

Professional Profile

Dr. Paige Carlyle’s entrepreneurial and hands-on business experience challenges clients to move beyond the status quo, achieve their full potential and enable them to see beyond the horizon. With a proven history of transformation, Paige is an expert in business creation, business sustainability and growth, as well as performance measurement and management.

Paige is an experienced Company Director in both New Zealand and Australian business environments and has been involved as a Director for companies ranging from 2 or 3 staff through to 300 staff, plus annual turnover ranges from $100,000 through to $20m.

After marketing and management roles at the New Zealand Dairy Board, and having successfully introduced the toll-free 0800 and user-pays 0900 services on behalf of Telecom New Zealand, Paige (with his wife, Janet – a successful businesswoman in her own right) established New Zealand’s leading call centre consulting company, TARP NZ Ltd.  Specializing in developing complaint management processes and improving client’s customer experience, the company grew to more than 300 employees across Australasia and in 1998 they sold their stake to an American based investor.

Paige then consulted to Telstra Corporation in Australia helping expand their global businesses into the UK, Korea, Hong Kong, Japan and the USA.  The $250 million project required obtaining board approval for each market entry strategy and business plan, identifying key technology and in-country partners, establishing the businesses and ensuring each business launched according to strategic objectives. He also wrote Telstra’s Product Portfolio Management Manual.

Paige’s knowledge and experience cover a wide variety of fields: telecommunications, government, manufacturing, service, utility, banking & finance, health, building, pharmaceutical, recreation and IT. He’s worked in markets in Australasia, Asia, North America, South Africa, the UK/Europe, as well as the Middle East.

Paige’s doctorate is in business performance measurement. He has a Masters of Business in international marketing from the University of Technology, Sydney and a Bachelors degree in marketing.  The combination of his real-world experience and academic qualifications categorizes him a “pracademic” – skilled and qualified to work in both the academic and practitioner worlds.

Roles

Advisory Board Member

Organisations

Council Controlled Organisations, Govt Sector Organisations, Listed Company, Non Govt Sector Organisations, Private Company, Start Up Companies

Key skills

Compliance and risk, General management, Governance, Marketing, Start Ups, Strategy & Planning

Industry experience

Arts/Entertainment, Education/Training, Govt/Public Sector, Health/Medical/Pharmacy, Hospitality/Tourism, Insurance/Superannuation, IT, Manufacturing, Media/Advertising/Communications, Mining/Resources/Energy, Primary Industry, Professional Services/Commercial, Real Estate/Property, Research/Science/Technical, Retail, Sports/Recreation, Telecommunications, Transport/Warehouse/Logistics, Utilities, Venture Capital/Private Equity

Terms and Conditions

Yes

Signed

Yes

Qualifications and Education

Facility

Massey University

Time at above facility

1981-84

Qualifications gained

BBS – Bachelor of Business Studies (Marketing)

Facility 2

University of Technology, Sydney

Time at above facility 2

1999-2001

Qualifications gained 2

M.Bus – Master of Business (International Marketing)

Facility 3

Massey University

Time at above facility 3

2008-2013

Qualifications gained 3

DBA – Doctorate of Business and Administration (Performance Measurement)

More qualifications

Justice of the Peace for New Zealand (JP)

Associate of the Royal Academy of Dancing (ARAD)